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Welcome to Singapore: a simple helper guide

Important everyday information for living safely, communicating well, avoiding scams and finding support in Singapore.

Save this page on your phone. It contains practical reminders and official contacts you can use while living and working in Singapore.

Everyday basics

  • Singapore’s emergency police number is 999.
  • Keep your Work Permit, passport details, IPA and employment agreement secure.
  • Use legal pedestrian crossings and follow traffic signals.
  • Ask before photographing or posting information about your employer’s home or family.
  • Do not share Singpass, bank passwords, OTP codes, ATM cards or SIM cards.

Communication at home

Ask when you do not understand an instruction. Tell your employer early if you are unwell, overwhelmed or worried. Discuss routines, meals, rest days, phone use and household privacy clearly.

Money and scam safety

Ignore unsolicited loan offers on WhatsApp, Telegram, TikTok, Facebook or Instagram. A licensed moneylender must verify a borrower in person at its approved business location. Call ScamShield at 1799 if uncertain.

Important support contacts

  • Police emergency: 999
  • Police emergency SMS when unsafe to speak: 70999
  • MOM MDW Helpline: 1800 339 5505
  • Centre for Domestic Employees: 1800 225 5233
  • ScamShield: 1799

Employers can also share the official MOM resources and WhatsApp channel for MDWs.

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