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Welcome to Singapore: a simple helper guide

Important everyday information for living safely, communicating well, avoiding scams and finding support in Singapore.

Save this page on your phone. It contains practical reminders and official contacts you can use while living and working in Singapore.

Everyday basics

Singapore’s emergency police number is 999.
Keep your Work Permit, passport details, IPA and employment agreement secure.
Use legal pedestrian crossings and follow traffic signals.
Ask before photographing or posting information about your employer’s home or family.
Do not share Singpass, bank passwords, OTP codes, ATM cards or SIM cards.

Communication at home

Ask when you do not understand an instruction. Tell your employer early if you are unwell, overwhelmed or worried. Discuss routines, meals, rest days, phone use and household privacy clearly.

Money and scam safety

Ignore unsolicited loan offers on WhatsApp, Telegram, TikTok, Facebook or Instagram. A licensed moneylender must verify a borrower in person at its approved business location. Call ScamShield at 1799 if uncertain.

Important support contacts

Police emergency: 999
Police emergency SMS when unsafe to speak: 70999
MOM MDW Helpline: 1800 339 5505
Centre for Domestic Employees: 1800 225 5233
ScamShield: 1799

Employers can also share the official MOM resources and WhatsApp channel for MDWs.

Practical summary

What to remember.

Save the official emergency, MOM, CDE and ScamShield contacts on your phone.
Protect your passport details, Work Permit, bank account, ATM card, SIM card, passwords and one-time codes.
Ask before posting an employer’s home, children, elderly family members, documents or routines online.

Direct answers

Frequently asked questions.

These answers are general. Current requirements and case-specific terms should be confirmed before you proceed.

Can I work for another household on my rest day?

No. MOM states that an MDW must work only for her official employer at the residential address declared to MOM, including on rest days.

What should I do if someone offers me a fast online loan?

Do not reply, pay an upfront fee or share your bank or phone access. Block the sender and call ScamShield 1799 if you are uncertain.

Can I post photographs from my employer’s home?

Ask permission first, especially where children, elderly family members, documents, addresses, access points or private routines are visible.

Related Jans Maid & Employment Agency guides.

First time working in Singapore

Arrival, the Settling-in Programme, household learning and help contacts.

Read guide →

Illegal moneylending

Understand loan scams, account misuse and serious consequences.

Read guide →

Privacy in the household

Handle family images, biodata and personal documents responsibly.

Read guide →

Personal, case-specific guidance

Discuss your household needs with Jans Maid & Employment Agency.

WhatsApp a consultant