Specific examples
Record what happened, when it happened and what instruction was given. Concrete examples are more useful than broad statements about attitude or performance.
Ongoing support
After-placement maid support in Singapore
Our service does not end when your helper reaches your home. Jans Maid & Employment Agency remains contactable through WhatsApp throughout her 24-month employment period for practical guidance, communication support and early help when concerns arise.
What we can assist with
A clear, guided process.
WhatsApp support throughout the 24-month employment period
Contact the agency about adjustment or employment concerns during the helper's 24-month employment period. Explain the issue and what has already been tried so a consultant can guide the next step.
Early-adjustment and communication guidance
Review instructions, demonstrations, priorities and the time allowed to learn your household routine. Specific examples help identify whether clearer communication or a revised routine may help.
Mediation where appropriate
Where a structured conversation may help, the consultant can assist both sides in explaining their concerns and agreeing practical next steps. Immediate safety or health concerns require an appropriate urgent response.
Complimentary renewal service when employer and helper recontract
When the helper completes her contract and both parties choose to recontract, Jans Maid waives its Work Permit renewal service fee. MOM, insurance, medical and other applicable third-party charges remain payable.
When this service may fit
Start with the facts of your case.
Different hiring and employment situations require different checks. Share the complete background with your consultant so the appropriate route can be confirmed before documents or payments are arranged.
A new helper is adjusting to your household
Describe the routine you have taught, any demonstrations and how long the helper has had to practise. This helps the consultant discuss realistic adjustment steps.
Instructions or expectations are being misunderstood
Share one or two concrete examples and explain how the instruction was communicated. Agreeing a clear priority and checking understanding may be more useful than repeating a broad complaint.
Employer and helper need a structured conversation
Explain the concern from both perspectives where possible. The consultant can discuss whether mediation is appropriate and help clarify what each side expects.
You need the signed replacement terms explained
Ask the consultant to review your agreement and circumstances. Replacement support within 12 months is subject to the signed terms; replacement-related and third-party charges may still apply.
Prepare for a useful consultation
Information to gather before you contact us.
The routine already explained
Share the work schedule, demonstrations, checklists or house rules already provided so the consultant can understand where communication may have broken down.
Safety and urgency
State clearly if a concern involves immediate safety, health or serious misconduct. Urgent situations should not be treated as an ordinary adjustment discussion.
Typical journey
What happens next.
Set expectations
Explain the daily priorities and demonstrate unfamiliar tasks. Check that the helper understands the instructions and has a realistic routine to follow.
Check in early
Discuss how the routine is working and identify where more explanation or practice is needed. Raise recurring misunderstandings while there is time to address them.
Raise concerns promptly
Contact Jans Maid with specific examples, the instructions already given and any safety or urgency concerns. This helps the consultant assess the appropriate response.
Agree next steps
Clarify the agreed action and review whether it helps. If replacement or renewal is being considered, confirm the applicable signed terms and itemised charges.
Common questions
What employers usually ask.
These general answers help you prepare. Your consultant will confirm the position for your specific application.
When should I contact the agency about a concern?
Contact the agency early when repeated misunderstanding, unmet expectations or adjustment difficulties are not improving. Provide specific examples and explain what has already been tried.
Does every concern require a replacement?
No. Some issues improve through clearer instruction, realistic priorities and a structured conversation. Other situations may require different next steps after the facts and signed terms are reviewed.
What does replacement support cover?
The applicable support depends on the signed service agreement and the circumstances. Ask the consultant to explain any service-fee waiver and which replacement-related, mandatory or third-party charges may remain.
How long can I contact Jans Maid & Employment Agency after placement?
You may contact Jans Maid & Employment Agency through WhatsApp throughout the helper's 24-month employment period for practical after-placement guidance and communication support.
Is Work Permit renewal free when my helper recontracts?
When the helper completes her contract and both employer and helper agree to recontract, Jans Maid & Employment Agency waives its Work Permit renewal service fee. Applicable MOM, insurance, medical and other third-party charges remain payable.
Jans Maid & Employment Agency
WhatsApp +65 9770 7078