Specific examples
Record what happened, when it happened and what instruction was given. Concrete examples are more useful than broad statements about attitude or performance.
Ongoing support
After-placement support
Our service does not end when your helper reaches your home. Jans Maid & Employment Agency remains contactable through WhatsApp throughout her 24-month employment period for practical guidance, communication support and early help when concerns arise.
What we can assist with
A clear, guided process.
WhatsApp support throughout the 24-month employment period
We will explain how this applies to your case, what information is needed and which parts depend on third-party or government approval.
Early-adjustment and communication guidance
We will explain how this applies to your case, what information is needed and which parts depend on third-party or government approval.
Mediation where appropriate
We will explain how this applies to your case, what information is needed and which parts depend on third-party or government approval.
Complimentary renewal service when employer and helper recontract
We will explain how this applies to your case, what information is needed and which parts depend on third-party or government approval.
When this service may fit
Start with the facts of your case.
Different hiring and employment situations require different checks. Share the complete background with your consultant so the appropriate route can be confirmed before documents or payments are arranged.
A new helper is adjusting to your household
Your consultant will check the circumstances, explain what can be assisted with and flag any information that still needs confirmation.
Instructions or expectations are being misunderstood
Your consultant will check the circumstances, explain what can be assisted with and flag any information that still needs confirmation.
Employer and helper need a structured conversation
Your consultant will check the circumstances, explain what can be assisted with and flag any information that still needs confirmation.
You need the signed replacement terms explained
Your consultant will check the circumstances, explain what can be assisted with and flag any information that still needs confirmation.
Prepare for a useful consultation
Information to gather before you contact us.
The routine already explained
Share the work schedule, demonstrations, checklists or house rules already provided so the consultant can understand where communication may have broken down.
Safety and urgency
State clearly if a concern involves immediate safety, health or serious misconduct. Urgent situations should not be treated as an ordinary adjustment discussion.
Typical journey
What happens next.
Set expectations
Your consultant will confirm the exact sequence and timing for your application.
Check in early
Your consultant will confirm the exact sequence and timing for your application.
Raise concerns promptly
Your consultant will confirm the exact sequence and timing for your application.
Agree next steps
Your consultant will confirm the exact sequence and timing for your application.
Common questions
What employers usually ask.
These general answers help you prepare. Your consultant will confirm the position for your specific application.
When should I contact the agency about a concern?
Contact the agency early when repeated misunderstanding, unmet expectations or adjustment difficulties are not improving. Provide specific examples and explain what has already been tried.
Does every concern require a replacement?
No. Some issues improve through clearer instruction, realistic priorities and a structured conversation. Other situations may require different next steps after the facts and signed terms are reviewed.
What does replacement support cover?
The applicable support depends on the signed service agreement and the circumstances. Ask the consultant to explain any service-fee waiver and which replacement-related, mandatory or third-party charges may remain.
How long can I contact Jans Maid & Employment Agency after placement?
You may contact Jans Maid & Employment Agency through WhatsApp throughout the helper's 24-month employment period for practical after-placement guidance and communication support.
Is Work Permit renewal free when my helper recontracts?
When the helper completes her contract and both employer and helper agree to recontract, Jans Maid & Employment Agency waives its Work Permit renewal service fee. Applicable MOM, insurance, medical and other third-party charges remain payable.
Jans Maid & Employment Agency
WhatsApp +65 9770 7078