Helper Repatriation & Airport Assistance in Singapore

Yes. Whether you live in Woodlands, Orchard, Jurong or Sengkang, we can arrange to collect your helper from your home and accompany her to Changi Airport. Share the pickup address, flight date, departure time and luggage details so we can confirm availability, pickup timing and the quotation.

Contact us with your helper’s planned travel date, destination and pickup location. We can arrange home pickup, transport to Changi Airport, check-in assistance and accompaniment to the departure immigration entrance. If you have not bought a ticket, we can arrange the purchase at the employer’s expense after you approve the flight details and cost. Before departure, settle employment matters and prepare the required travel documents; Work Permit cancellation is not automatically included in the airport-assistance service.

Yes. Our staff member can collect your helper from your home, accompany her to the correct terminal, assist with airline check-in and baggage drop, and see her off at the departure immigration entrance. We update you when the agreed assistance is complete and contact you if a problem arises. Please remain contactable during the journey. The standard service does not include escort to the boarding gate or confirmation of boarding.

The standard service covers collection from the employer’s home, transport to Changi Airport, airline check-in and baggage-drop assistance, accompaniment to the departure immigration entrance, and an update to the employer. The agreed scope is confirmed in your quotation.

Request an itemised quotation. The service fee depends on the pickup arrangement, flight timing and assistance required. Airfare, airline baggage charges and any separately agreed administration or additional services are excluded from the airport-assistance fee unless expressly included. Any waiting-time or out-of-hours charges will be explained before booking.

Our standard escort ends at the departure immigration entrance. It does not include airside access, accompaniment to the boarding gate or aircraft, or confirmation that your helper has boarded. The completion update describes the assistance actually provided.

Yes. Tell us whether Jans Maid or another agency arranged the placement, and explain the travel plans and any outstanding issues. Our consultant will review the circumstances and confirm whether we can accept the booking.

Yes. We can arrange to purchase your helper’s flight ticket on your behalf. The employer pays for the ticket. We will confirm the flight details and ticket cost with you before purchase. Airfare is separate from the airport-assistance service fee, and any booking-related charges will be explained in your quotation.

Work Permit cancellation is not automatically included in the airport-assistance service. Tell us if you need guidance or additional help so the scope and any separate charges can be confirmed before you proceed.

Contact us with the flight date, departure time and pickup area. Urgent, early-morning and late-night requests depend on staff and transport availability. A request is not a confirmed booking until our consultant accepts the arrangements and quotation.

Tell our consultant before booking. This is a travel-assistance service, not a forced-removal service. An unresolved salary, welfare or other dispute may need to be addressed with MOM or the relevant authority before departure arrangements can proceed.

We contact you to discuss the next arrangements. Additional waiting, a return journey, accommodation or a replacement booking is not automatically included. The applicable arrangements and charges must be agreed; airport-assistance completion is not proof that your helper has left Singapore.