MOM employment agency licence
About Jans Maid & Employment Agency
A neighbourhood employment agency built around careful matching.
Jans Maid & Employment Agency (MOM EA Licence 21C0862) is operated by Jans Maid Pte Ltd. We help Singapore families navigate helper selection, paperwork and placement with clear, personal guidance.
Jans Maid & Employment Agency at a glanceYoung in years.
Young in years.
Proven through service.
Our growth is measured by the families we support, the placements we guide and the responsibility we continue to carry after handover.
Depot Road and Woodlands
helper placements in a year
clients served across our services
Our beginning
Built from our own experience as employers.
We started Jans Maid & Employment Agency after experiencing the domestic-helper hiring journey as employers ourselves. We faced the same questions many families encounter: how to assess a suitable person, understand the process and manage substantial upfront costs without losing clarity over what was being charged.
We believed families deserved personal guidance, an itemised explanation and a fair opportunity to plan their payments. Eligible employers can therefore ask about instalment arrangements, with the applicable terms confirmed by a consultant before commitment.
Approaching four years in business, we remain young, hands-on and accountable. We typically handle around 350 to 400 helper placements in a year and have served nearly 2,000 clients across our placement and employment-support services.
Our clients come from many walks of life, including business leaders, public figures and everyday households. We have supported families across Singapore—from Yishun and Tampines to central neighbourhoods around Orchard. Status and postcode never change the standard of care: every family is treated with discretion, respect and the same commitment to finding a suitable match.
We continue to learn from every placement. Where experience and improved operations create genuine savings, we aim to pass those efficiencies to our clients without compromising responsible matching, regulatory standards or after-placement support.
Growth earned through service
From one neighbourhood office to two.
Our expansion is a commitment to remain accessible—not a change in how we work.
Depot Road roots
Our main office serves families around Bukit Merah, Depot Road, Telok Blangah, Queenstown and nearby central-south neighbourhoods.
Now in Woodlands
The 888 Plaza branch brings face-to-face guidance closer to families across Woodlands, Marsiling, Admiralty, Sembawang, Canberra and Yishun.
Learning and improving
We review our process as the agency grows. Where operational improvements create genuine savings, we aim to pass those efficiencies to clients through clearer, fairer pricing without compromising responsible placement support.
Public accountability
Our Google reviews record real experiences with our consultants, communication and placement process. We treat that public feedback as evidence of hard work and a responsibility to keep improving.
What guides us
People first, at every step.
Listen before matching
We begin with the real needs of your home—care routines, communication, cooking, pets, household size and expectations.
Explain the process
Employers deserve to understand the hiring route, applicable costs, mandatory requirements and what happens next.
Support beyond handover
We remain contactable through WhatsApp throughout the helper’s 24-month employment period. If employer and helper recontract, we waive our Work Permit renewal service fee; government and third-party charges remain payable.
Clear answers
What families often ask about Jans Maid & Employment Agency.
These answers explain our identity, locations and services. Application-specific requirements and final terms are confirmed by a consultant.
Is Jans Maid & Employment Agency licensed by MOM?
Yes. Jans Maid & Employment Agency holds MOM employment agency licence 21C0862. The licensed employment agency is operated by Jans Maid Pte Ltd.
Where can families meet Jans Maid & Employment Agency?
Our main office is at Depot Heights Shopping Centre, Blk 108 Depot Road, #01-05, Singapore 100108. Our North Singapore office is at 888 Plaza, Woodlands Drive 50, #01-K3, Singapore 730888.
Which domestic helpers does Jans Maid & Employment Agency place?
We assist with fresh and transfer migrant domestic workers from Indonesia, Myanmar and the Philippines, subject to current availability, prevailing requirements and the appropriate approvals.
Can you assist with direct-hire and transfer-helper applications?
Yes. Jans Maid & Employment Agency supports fresh-helper placement, transfer-helper matching and direct-hire paperwork. A consultant will first check the facts of the case and explain the applicable route.
Is an agency fee the same as a service fee?
Some employers use the search term ‘agency fee’ when comparing domestic-helper hiring costs. Jans Maid & Employment Agency uses the term service fee. An itemised quotation separates our service fee from placement-related amounts, mandatory charges, insurance and other third-party costs.
How are service fees and other hiring costs explained?
Employers receive an itemised quotation so the Jans Maid & Employment Agency service fee, placement-related amounts, mandatory costs and applicable third-party charges can be understood before confirmation.
Is an instalment plan available?
Eligible employers may ask a Jans Maid & Employment Agency consultant about an instalment arrangement. Applicable terms and the one-time administration fee are confirmed before commitment.
I am engaging a domestic helper for the first time. What should I do?
An experienced Jans Maid & Employment Agency consultant will guide you through household requirements, shortlisting, interviews, costs, paperwork and the steps leading to placement.
Will Jans Maid & Employment Agency follow up throughout the helper's 24-month employment period?
Yes. A dedicated consultant will be your main point of contact and help review practical after-placement or communication matters throughout the helper's 24-month employment period.
Can I receive a refund if I decide not to proceed with a helper?
Consultation is free, and Jans Maid & Employment Agency does not collect a deposit before you have finalised a helper, so there is normally nothing to refund at that stage. If payment has been made for a confirmed application, any refund is assessed under the signed service agreement and the work already performed.
What happens when an employer and helper choose to recontract?
When both parties recontract, Jans Maid & Employment Agency waives its Work Permit renewal service fee. MOM fees, insurance, medical expenses and other applicable government or third-party charges remain payable.
How does Jans Maid & Employment Agency handle personal data?
Helper and employer information is handled for genuine matching, application and service purposes. Public profile information and client media are used according to the permission obtained and our privacy policy.
A growing local presence
Closer to families in the North.
Our Woodlands office at 888 Plaza makes it more convenient for families in Woodlands, Marsiling, Admiralty, Sembawang, Canberra and Yishun to speak with a Jans Maid & Employment Agency consultant.
Your trusted neighbourhood maid agency
Talk to our team