For first-time helpers

Your first time working in Singapore

Simple information about arrival, the Settling-in Programme, safety, communication, rest, salary and where to seek help.

A first-time MDW must attend the one-day Settling-in Programme within seven days of arrival, excluding Sundays and public holidays, and before starting work. It covers safety, employment conditions, adapting to Singapore and managing stress.

When you arrive

Rest after travel, keep your passport and employment information safe, ask questions when instructions are unclear and attend the required SIP in your native language. See the current MOM SIP information.

Learn the household gradually

Every family has different routines. Ask your employer to demonstrate appliances, childcare or eldercare routines, cleaning products, food preferences and emergency procedures. Repeat instructions back if you are unsure.

Know the agreed terms

Keep a copy of your IPA and employment agreement. Understand your salary, rest days, compensation arrangements and job scope. Never lend your ATM card, SIM card or bank account to another person.

If you need help

Immediate danger: Police 999.
MOM MDW Helpline: 1800 339 5505, Monday–Friday, 8.30am–5.30pm.
Centre for Domestic Employees: 1800 225 5233.
Scam concerns: ScamShield 1799.

Practical summary

What to remember.

Ask your employer to demonstrate unfamiliar tasks and repeat instructions back when you are unsure.
Keep your identity, Work Permit, bank, SIM-card and login information private and secure.
Know the emergency and support contacts you can use if you feel unsafe, unwell or unable to resolve a serious issue.

Direct answers

Frequently asked questions.

These answers are general. Current requirements and case-specific terms should be confirmed before you proceed.

What should I do if I do not understand an instruction?

Ask calmly for the task to be demonstrated, use pictures or translation where helpful, and repeat the steps back. It is safer to clarify than to guess.

Can my employer keep my salary or ATM card?

MOM states that employers must not keep a helper’s salary or money and must not keep her bank book or bank card. Ask MOM or CDE for help if you are concerned.

Who can I contact if I feel unsafe?

Call Police 999 for immediate danger. For employment or well-being help, use the current MOM MDW Helpline or Centre for Domestic Employees contact details listed in this guide.

Related Jans Maid & Employment Agency guides.

Welcome to Singapore

Everyday safety, communication, scam awareness and support contacts.

Read guide →

Illegal moneylending risks

Recognise unsolicited loan offers and protect your bank and phone access.

Read guide →

Settling into a household

A guide employers and helpers can use together during the first month.

Read guide →

Personal, case-specific guidance

Discuss your household needs with Jans Maid & Employment Agency.

WhatsApp a consultant