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Better helper interviews

Questions to ask when interviewing a domestic helper

A useful interview explores real routines, expectations and communication—not rehearsed yes-or-no answers.

Explain your household honestly before testing a helper’s experience. A good match requires both sides to understand the role.

Start with her experience

  • Tell me about the people in your previous household.
  • What did a normal working day look like?
  • Which tasks did you do independently?
  • What did you find difficult, and how did you handle it?

Use realistic care scenarios

For childcare, ask how she would respond when a child refuses food or becomes ill. For elderly support, discuss mobility, toileting, medication reminders and when she should seek help. Do not assume domestic experience equals nursing training.

Discuss the actual home

  • Number and ages of household members.
  • Home size, pets, cooking and dietary expectations.
  • Sleeping arrangement, rest days and phone use.
  • Language used for daily instructions.

Let the helper ask questions

Invite questions about the children, elderly family members, workload, food, rest, privacy and house rules. Hesitation can reveal an issue worth clarifying before anyone commits.

Practical summary

What to remember.

  • Describe the actual household and role before asking a candidate to demonstrate fit.
  • Use past examples and realistic scenarios instead of asking only whether she can perform a task.
  • Allow the helper to ask questions and confirm salary, rest, accommodation and job expectations before commitment.
Direct answers

Frequently asked questions.

These answers are general. Current requirements and case-specific terms should be confirmed before you proceed.

How long should a helper interview take?

There is no required duration. Allow enough time to explain the home, explore relevant experience, use care scenarios and answer the helper’s questions without rushing.

What is a better question than ‘Can you cook?’

Ask which dishes she has cooked independently, who she cooked for, how often, which equipment she used and how she would learn your family’s recipes and dietary rules.

Should I ask about medical or private family information?

Ask only what is relevant and lawful for genuine matching. Handle biodata, interview recordings and personal details privately and do not redistribute them.

Continue reading

Related Jans Maid & Employment Agency guides.

Build your shortlist

Select household skills, language, experience and source-country preferences.

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Fresh or transfer helper

Compare hiring routes without treating either label as a guarantee.

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Biodata and privacy

Use candidate information only for genuine assessment and hiring.

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Personal, case-specific guidance

Discuss your household needs with Jans Maid & Employment Agency.

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